Elevate airport service quality with Air Canada as a Customer Service Manager in Toronto. This full-time role focuses on leading ground handling staff and enhancing the cabin environment.

As a Customer Service Manager at Air Canada, you will oversee daily operations, delegate tasks, and improve the airport's customer service functions. Your leadership will ensure safety, quality service, and positive financial outcomes. The role demands robust problem-solving skills and dedication to operational excellence.

Key Responsibilities:
• Plan and delegate daily work assignments to ground handling staff
• Enhance operational safety and the work environment
• Monitor staff deployment in coordination with management




• Identify and resolve service and operational issues
• Communicate policies and changes to team members

Requirements:
• Excellent interpersonal and problem-solving skills
• Ability to work under pressure and maintain flexibility
• Strong leadership and public service experience
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent is suggested

Lead exceptional customer service initiatives at Air Canada while managing staff and operational processes in Toronto.
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📌 Air Canada Customer Service Manager Role (Ontario)
🏢 Canada Job Bank
📍 Ontario