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Alarm Dispatcher/National Desk Fulltime- Nights Business Unit: Security Services
Career Area: Operations and Administration
Location:
Toronto, Ontario, CA
Join GardaWorld. Make a difference! At GardaWorld, we don’t just fill roles. We empower people.
We are looking for an organized, proactive, and service-focused Portfolio Scheduler to support our security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients.
If you’re organized, detail-oriented, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to operational excellence and meaningful work in an essential industry.
What’s in it for you? Starting wage of $22.00 per hour , with gradual increase.
Full-time employment opportunity
Career advancement opportunities within GardaWorld
Ongoing training and development to support your professional growth
Professional and collaborative work environment
Opportunity to work with one of Canada’s leading security organizations
Location: North York, ON M3C 3E5
National Desk/ Alarm Dispatcher Responsibilities Answer and manage incoming alarm and security-related calls in a professional and timely manner.
Monitor alarm and security systems and respond appropriately to alerts and incidents.
Dispatch mobile response units to alarm activations, incidents, and client requests.
Communicate clearly and efficiently with mobile patrol officers and response teams.
Handle client requests, questions, and service-related concerns with a strong focus on customer service.
Accurately document calls, incidents, dispatches,



and client interactions.
Assess situations and prioritize responses based on the nature and urgency of each incident.
Coordinate with clients, mobile units, and internal teams to ensure effective and timely resolution of incidents.
Follow established procedures, protocols, and escalation processes when dealing with alarms and emergencies.
Maintain a calm, professional, and solutions-focused approach in a fast-paced dispatch environment.
National Desk/ Alarm Dispatcher Qualifications Must have atleast High School Diploma or equivalent.
Fluent in English, both verbal and written
Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field
Robust communication, organizational, and problem-solving skills
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment
Availability to work Nights
Ability to maintain confidentiality and professionalism at all times
Must be legally eligible to work in Canada

This posting is for a position that is currently vacant within the organization.
If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.
SSTOR
GardaWorld: Make the world a safer place GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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📌 Alarm Dispatcher/National Desk Fulltime- Nights (Ontario)
🏢 Garda Security Group
📍 Ontario