# Enrollment Specialist - CAN## About the Company**About PGC Basketball**PGC Basketball develops leaders on and off the court. Our mission is to **inspire and equip every player & coach everywhere**. We deliver intense, no-nonsense training that teaches players to think the game, train purposefully, and lead - in practice, in games, and in life. We’ve impacted 100,000+ players and 7,000+ coaches and continue to expand our reach.**Why Work Here**PGC is a mission-driven, fully remote team where meaningful impact, real growth, and genuine care intersect. You’ll do work that matters, get stretched by real challenge and honest feedback, be cared for as a whole person - not just an employee - and carry real ownership over your work. Expect mentorship, explicit expectations, frequent feedback, and the chance to grow while doing meaningful work.## About the PositionAs a seasonal, remote Enrollment Specialist, you will serve as the first point of contact for prospective and returning PGC families through phone, SMS, email, and live chat. This is a call center camp enrollment position. Answering and making phone calls is the primary daily responsibility, combined with responding to customer emails.Your primary responsibility is to convert current inquiries into registrations while delivering an exceptional customer experience. You will proactively follow up with leads by making outbound calls, answering questions, overcoming objections, and guiding families through the registration process.**Top Outcomes** * Achieve 70% or higher in recorded call scores and/or role-play.* Convert 25% of new customers through real-time phone registrations.* Resolve customer questions and issues efficiently while building trust and creating a positive customer experience that reflects PGC's values.* Demonstrate mastery in knowledge of all PGC products and services.* Demonstrate mastery in navigating difficult conversations with customers.* Consistently execute the daily follow-up, inbound/outbound call, and lead-management activities necessary to achieve enrollment and customer experience goals.**Key Responsibilities****Drive Enrollment*** Proactively drive enrollment growth by taking inbound calls, placing outbound calls, following up with warm leads, and re-engaging past customers.* Convert inquiries into registrations by understanding customer needs, answering questions,



overcoming objections, and confidently guiding families through the registration process.* Identify opportunities to upsell additional camps, programs, and products based on customer needs and goals.* Monitor and engage with PGC social media inquiries to support lead generation and brand engagement.**Deliver Customer Success*** Deliver a high-energy, consultative, and full-circle customer experience.* Retain customers by identifying concerns early, removing obstacles to registration, and delivering solution-oriented support.* Resolve customer questions and account issues efficiently while building trust and reflecting PGC's values.* Track outstanding account balances to ensure timely payment completion for registrations.**Master PGC's Systems & Products*** Become an expert in PGC's CRM and registration systems (HubSpot and CircuiTree) to independently manage leads, pipeline activity, customer accounts, and registrations.* Become a PGC product knowledge expert and confidently communicate product offerings, policies, fees, and relevant information to customers.**Own Your Performance & Development*** Consistently achieve individual and team KPIs related to enrollment, conversion, outbound activity, response times, and customer experience quality.**Participate in PGC Culture & Growth*** Perform other duties as assigned by your manager.* Attend weekly 1-on-1 coaching sessions focused on sales performance, communication skills, product knowledge, and professional growth.* Participate in weekly team meetings and ongoing training focused on customer acquisition, enrollment growth, service excellence, and new products.**Schedule*** Be available for flexible work shifts between 8 a.m.- 5 p.m.



CST.* Must be able to commit to 20 hours per week between January and August.* Evening and weekend availability may be required during peak periods.**Required Qualifications*** Ability to manage multiple systems simultaneously* Excellent written and verbal communication skills* Strong follow-through and organizational skills* Comfortable operating with autonomy and taking ownership of outcomes, not just tasks* Ability to work effectively in a remote environment with reliable, secure internet and minimal disruptions* Applicants must be authorized to work in Canada at the time of application**Preferred Qualifications*** Previous experience in sales, customer service, call centers, recruiting, hospitality, or enrollment advising* Previous PGC camp staff or Observing Coach* Experience working in the camp or sport industry* CRM experience preferred (HubSpot experience is a plus)**What Makes You a Great Fit at PGC**You’ll thrive here if...* Purpose & Impact: You want your work to matter. You care about creating wow moments for players, parents, and coaches, not just checking off tasks.* Growth Through Challenge: You’re coachable, take initiative, and welcome direct feedback as a gift, not a threat.* Relationships & Whole-Person Care: You collaborate well across teams, communicate proactively, and genuinely care about the people you work with.* Trust, Autonomy, & Ownership: You operate with precision and a bias for action, and you don’t need to be micromanaged to deliver.**Compensation & Benefits*** Pay: Starting at $27.45 CAD/hour* Overtime paid according to applicable federal and provincial overtime requirements.* **Benefits:** + Company-wide profit-sharing bonus. When the company succeeds, everyone who helped make it happen shares in that success. + RRSP with company match. Invest in your future with confidence. We're committed to helping you build long-term financial well-being.**EEO & Work Authorization**PGC is an Equal Opportunity Employer committed to diversity and inclusion. In Canada, all employment decisions are made without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted or record suspended, in accordance with the Canadian Human Rights Act and applicable provincial human rights legislation. We welcome applications from all qualified candidates and will accommodate applicants' needs, upon request, at any stage of the hiring process.
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📌 Camp Enrollment & Customer Success Specialist (Canadian Application) (Manitoba)
🏢 Paycom - ATS
📍 Manitoba