Empower users to combat food waste at Too Good To Go as a bilingual Customer Experience Specialist in Toronto. Provide outstanding support in Spanish and English, fostering sustainable habits.

In this pivotal role, you will report to the Customer Experience Team Lead, acting as the main point of contact for users and partners. Your mission is to deliver exceptional service through various communication channels, inspiring actions against food waste. Help build processes that engage partners and consumers, promoting a sustainable lifestyle through our marketplace app.

Key Responsibilities:
• Serve as the primary contact for customer inquiries via email, chat, and phone
• Manage social media interactions on multiple platforms




• Address priority situations with care and proactive outreach
• Develop processes to support sustainability initiatives
• Act as a brand ambassador in customer communications

Requirements:
• Experience in Customer Service or Account Management
• Proficiency in Spanish and English
• Located in Toronto with a Saturday to Wednesday schedule
• Solid communication skills to engage users effectively
• Familiarity with CRMs like Zendesk or Salesforce

Bring your commitment to food sustainability and exceptional customer care to Too Good To Go in Toronto.
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📌 Bilingual Customer Experience Specialist in Toronto (Quebec City)
🏢 Bilinguallink
📍 Quebec City