Operations Associate Full-Time Permanent
Reporting to: Operations Leader Harry Rosen, TD CORE
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Responsibilities Customer Service: Accurately control and process client transactions through the POS system with efficiency
Collect new client contact information and update/maintain existing client information and files
Support all service desk activities and ensure the desk is clean, organized and well stocked
Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
Identify, report and troubleshoot common errors/discrepancies
OMNI services & Order Fulfillment: Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
Assist with BOPIS operations activities
Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)
Store & Merchandise Maintenance: Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
Monitor return items and re-stock, support with maintenance of overall stock levels




Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
Assist with season inventory preparations and counts
Flex
Support & Teamwork: When required, support clients on the sales floor by assisting with basic inquiries; Support with daily tasks and ad-hoc projects
Adhere to all Harry Rosen philosophies, processes and standards
Deliver consistent and exceptional service through standards
Provide cross-functional team support
Demonstrate Core Values
Qualifications A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail setting.
Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
A strong service orientation – a demonstrated desire to wow our customers!
Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
The ability to work effectively as part of a team
Solid multi-tasking skills and the ability to calmly and efficiently manage,



acknowledge and assist a long line of customers waiting for service
Strong communication skills
Benefits Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A up-to-date, digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
If you need assistance during the selection process, please contact us at [email protected] with details.
We thank you for your interest in this opportunity.
Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies. Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.

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📌 Operations Specialist - Full Time (Alberta)
🏢 Harry Rosen
📍 Alberta