Elevate customer engagement as a Customer Success Associate with Achievers in Toronto. You'll drive platform adoption, highlight best practices, and ensure customer satisfaction through strategic value delivery.
In this role, your experience will guide our clients in maximizing the Achievers recognition platform. As a mid-level account management professional, you’ll establish measurable goals, track progress, and conduct virtual meetings to promote best practices. You'll also forge in-person relationships to enhance program rollouts and identify growth opportunities.
Key Responsibilities:
• Deliver expertise on Achievers platform features
• Set measurable goals and KPIs for accounts
• Facilitate virtual meetings to boost platform adoption
• Conduct workshops on product updates and features
• Provide regular status reports on customer progress
Requirements:
• 3+ years in account management at a SAAS company
• Proficiency with Salesforce or similar CRM tools
• Solid analytical skills with Excel and PowerPoint
• Bachelor's degree required
• Bilingual in English and French an asset
Harness your skills to drive customer success and strengthen engagements with Achievers.
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