TTEC Digital in Canada is seeking a Director of Qualified Services, Genesys, who will own complex CX projects and lead cross-functional teams of engineers and solution architects. You will manage client conversations, define engagement strategies, and ensure profitable, successful delivery across cloud contact center platforms.
Ideal candidates have 12+ years in Contact Center and UC environments, 7+ years of Genesys leadership, and proven ability to present to executive stakeholders.
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📌 Remote Director of CX Transformation (British Columbia)
🏢 Bilinguallink
📍 British Columbia
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