Guelph Volkswagen is looking for a full time Appointment Coordinator to join our growing service team. The Appointment Coordinator is responsible for scheduling a high volume of incoming calls, emails and in-person appointments. The right candidate will be dependable, have a positive attitude and above average customer service skills. This position is performance-driven and customer service-focused.
Robust communication skills both on the phone and via email
Work well in a team setting
Organization/Detail Oriented
Positive and Professional Attitude
Experience with computers and excel are an asset

Daily Responsibilities:
Handle all incoming customer appointment inquiries efficiently and accurately.
Electronically schedule appointments.
Obtain all the relevant information from each customer, including name, phone number,



vehicle model and service required
Generate and maintain appointment schedules
Follow-up with customers who miss scheduled appointments
send service reminders to customers
Follow all company and manufacturer policies, directives and procedures

Job Types: Full-time, Permanent

Job Types: Full time, Permanent

Pay: From $20.00 per hour

Benefits:
Dental care
Extended health care

Ability to commute/relocate:
Guelph, ON N1H 7K9: reliably commute or plan to relocate before starting work (required)

Experience:
Customer Service: 1 year (required)

Work Location: In person

📌 Service Appointment Coordinator Guelph
🏢 Guelph Volkswagen
📍 Guelph