Elevate customer care with Canopy Growth as a Bilingual Customer Care Specialist. This full-time remote role is perfect for those with a passion for helping clients in the cannabis industry.

As a Bilingual Customer Care Specialist, you will ensure outstanding service for both medical and recreational markets. Your key responsibilities will involve answering calls, assisting with customer registration, and providing detailed product consultations. You will support customers in navigating Health Canada regulations while maintaining a high level of accuracy in processing orders.

Key Responsibilities:
• Answer inbound inquiries promptly and courteously
• Guide customers through the registration and document process
• Provide product insights based on customer needs




• Coordinate with clinics and healthcare practitioners
• Process payments and ensure order clarity

Requirements:
• Robust customer service experience, preferably in a call center
• Excellent bilingual communication skills
• Strong administrative and tech skills, including G-Suite
• Capacity to work under stress with compassion
• Ability to work variable shifts

Bring your customer care expertise to Canopy Growth, where your skills will help shape the future of the cannabis industry.
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📌 Bilingual Customer Care Specialist Remote (Quebec City)
🏢 MTL Cannabis
📍 Quebec City