Lead excellence in customer care as a Remote Call Centre Manager specializing in automotive insurance claims. This full time role drives efficiency in handling customer interactions and claims processing.

As a Call Centre Manager, you will oversee all aspects of customer care operations from your remote location, ensuring structured and accountable claims handling. Your leadership will foster speed, accuracy, and customer trust while managing complex cases and escalations. You will also coordinate between teams and stakeholders to streamline operations and maintain high standards.

Key Responsibilities:
• Oversee customer care operations and claims handling
• Manage escalations and complex customer communication
• Ensure operational accountability and process improvement




• Coach and manage teams across various functions
• Maintain performance visibility through metrics and reporting

Requirements:
• 3-6 years’ call centre experience, with management background
• Experience in automotive claims or insurance preferred
• Strong knowledge of claims processes and documentation
• Excellent communication skills in English
• Self-directed and detail-oriented work ethic

Drive operational success and customer satisfaction in this pivotal role of Call Centre Manager.
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📌 Remote Call Centre Manager Automotive (Quebec City)
🏢 Bilinguallink
📍 Quebec City