Drive customer satisfaction with a key role at a leading packaging manufacturer in Mississauga, ON. Manage accounts while ensuring seamless project execution from inquiry to delivery.
This position is ideal for experienced customer service professionals who thrive in fast-paced environments. As a Customer Service/Account Manager, you will maintain robust relationships with clients while collaborating across teams including Sales and Production. The focus is on managing projects effectively while enhancing customer trust and satisfaction.
Key Responsibilities:
• Serve as primary contact for customer inquiries
• Build and nurture long-term customer relationships
• Oversee project management from order to delivery
• Coordinate project details with internal departments
• Provide timely updates and resolve customer issues
Requirements:
• 3–5+ years in customer service within packaging
• Strong knowledge of packaging manufacturing processes
• Excellent organizational and time-management skills
• Effective communicator with problem-solving abilities
• Proficient in ERP/MIS systems and Microsoft Office
Utilize your project management skills to contribute to customer satisfaction in a thriving packaging environment.
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