Job Responsibilities:
Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
End-user hardware and software troubleshooting
Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android
Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
Monitor and accessory deployment/collection
Imaging/Provisioning Laptops/Workstations (not 100% required)
Face-to-face support experience. Working with end users to solve IT problems.
Onboarding and Offboarding employees
Laptop & mobile device deployments
Upgrading broken devices or any damaged devices
Workstation Sweeps - Resetting monitors on a weekly basis
Ensure workstation monitors are functioning along with peripherals
Maintain Storage room assets and counts
Interfacing with users to troubleshoot software issues
Printer management and preventative maintenance
E-waste
Wipe all devices before e-wasting
Qualifications / Experience :
A+ Certification
Inventory Systems
Ticketing Systems
Must have MacOS experience in a skilled setting
Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)
Job Type: Part time
Pay: $35.00-$39.00 per hour
Experience:
Hardware/Software break fix: 3 years (preferred)
Mac OS: 3 years (required)
Help desk: 4 years (required)
Windows: 3 years (required)
Work Location: In person
📌 Help Desk Technician Toronto
🏢 EMR CPR
📍 Toronto
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