Lead the Technical Account Management at Instacart as a Senior Manager. Drive post-launch technical excellence for Storefront Pro in a versatile, team-oriented work environment.
As a Senior Manager at Instacart, you will build and lead a world-class Technical Account Management team focused on our premier e-commerce solution, Storefront Pro. You'll define platform health measures while navigating complex stakeholder interactions and leading a rapidly growing practice. By overseeing training and development initiatives, you will ensure alignment and strategic focus in delivering exceptional customer experiences.
Key Responsibilities:
• Hire and develop the Technical Account Management team • Define key metrics for SFP health and performance • Design a scalable operating model for team assignments • Manage communications with C-suite retailer stakeholders • Lead cross-functional initiatives for continuous improvement
Requirements: • 10+ years in technical account management or solutions engineering • 5+ years in team leadership and scaling roles • Strong communication skills for high-level stakeholder engagement • Proven ability to drive large-scale transformations • Solid understanding of engineering in SaaS environments
Elevate Instacart's Technical Account Management and contribute to shaping outstanding customer experiences in e-commerce. #J-18808-Ljbffr