Elevate dealership customer engagement with Clearline as a Customer Success Manager. Help clients with effective adoption and operational improvements to maximize revenue.
In this role, you will be responsible for building robust post-sale relationships, ensuring customers achieve value through their interactions with Clearline. You will lead account management initiatives, drive user adoption, and minimize churn by monitoring key indicators that affect account health.
Key Responsibilities:
Lead onboarding and success planning for assigned accounts
Coach users on best practices to improve workflow utilization
Conduct regular check-ins to establish transparent action plans
Collaborate with product and support teams to resolve issues
Monitor account health and mitigate churn risks
Requirements:
3+ years in customer success or account management
Solid communication and stakeholder management skills
Experience with CRM/CS tools and account planning
Data-driven approach to action prioritization
Comfort in quick-paced environments with high ownership
Bring your customer success expertise to Clearline and make a lasting impact on dealership operations.
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