A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As an Accounts Receivable Specialist your responsibilities and duties include managing the accounts receivable function by executing collections activities, processing payments, resolving customer billing inquiries, and supporting cash forecasting. You will work in a fast-paced, hypergrowth setting with opportunities to drive process improvements and automation initiatives. This position plays a critical role in supporting our company's financial health and cash flow optimization.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Collections & Dunning
Execute end-to-end collection activities for assigned customer portfolio, following established dunning schedules and escalation procedures
Proactively contact customers via phone, email, video conferencing, and SMS to secure timely payment of outstanding invoices
Monitor aging reports and prioritize collection efforts based on balance, risk, and strategic importance
Document all customer interactions and maintain accurate notes in the ERP/collection system
Identify at-risk accounts and escape to management with recommended action plans
Customer Communication & Inquiry Management
Serve as the primary point of contact for customer billing and payment inquiries
Respond to customer questions regarding invoices, account balances, payment terms,
and payment methods
Collaborate with Sales and Customer Success teams to resolve complex customer issues
Maintain professional and positive relationships with customers while achieving collection goals
Conduct customer calls and video meetings to discuss account status and negotiate payment arrangements
Cash Application
Process and apply customer payments accurately and timely across multiple payment channels
Research and resolve payment discrepancies, short payments, and unapplied cash
Reconcile customer accounts and investigate variances
Work with banking partners to resolve payment processing issues
Dispute Resolution
Investigate and resolve billing disputes by coordinating with internal stakeholders
Process credit memos, adjustments, and refunds in accordance with company policy
Track dispute trends and provide insights to improve billing accuracy
Maintain detailed documentation of dispute resolution activities
Reporting & Cash Forecasting
Prepare weekly and monthly AR aging reports and collection metrics
Contribute to cash flow forecasting by providing collection projections
Analyze AR trends and provide insights on customer payment behavior
Support month-end close activities including account reconciliations
Generate ad-hoc reports and analysis as requested by management
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.
Proactive and self-motivated
Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
Able to handle and prioritize multiple tasks and meet deadlines.
Highly self-motivated and can work with minimal supervision.
Able to maintain confidentiality and exercise extreme discretion.
Honest and Trustworthy.
Able to adapt to change and learn quickly.
You are able to work onsite full time
You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)
YOU HAVE…
Bachelor's degree in Accounting, Finance, or related field
4+ years of experience in cash application, payment processing, or accounts receivable, preferably within a fast-growth SaaS company
1+ years of professional accounting experience, with foundational knowledge of accounting principles
Must have hands‑on experience preparing or reviewing journal entries and a clear, working understanding of basic accounting principles
Comfortable managing high transaction volumes, processing 200+ transactions per day, without sacrificing accuracy
Advanced proficiency in Microsoft Excel, including VLOOKUP, INDEX/MATCH, pivot tables, and data analysis
Demonstrated expertise in payment matching and cash application processes
Strong experience with ERP systems (Workday, NetSuite, SAP, or similar), particularly the cash application module
Exceptional attention to detail with demonstrated ability to maintain accuracy while processing high transaction volumes
Strong analytical and problem-solving skills with ability to investigate discrepancies and identify root causes
Experience with multiple payment channels and payment processing platforms
Ability to work independently, prioritize effectively, and manage multiple deadlines in a fast-paced environment
PREFERRED…
Accounting certification (CPA, CMA) or pursuit of certification
Experience in B2B SaaS or technology companies
Experience with Stripe or similar payment processing platforms
Experience with cash application automation platforms (Tesorio, HighRadius, Stuut, or similar)
Experience with banking systems and payment API integrationsExperience working in a high-growth or hypergrowth environment
Knowledge of SOX compliance and internal control requirements
#J-18808-Ljbffr
📌 Senior Accounts Receivable Specialist (Ontario)
🏢 Boldr
📍 Ontario