Riverside is growing rapidly, and we’re seeking an Onboarding Specialist to join our Customer Success team
In this role, you’ll be instrumental in ensuring our customers get the most out of Riverside’s solutions from the start
You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and our internal teams
Your efforts will directly influence customer satisfaction and retention, making you a key contributor to our success
Conduct live onboarding and training sessions for new customers to ensure seamless adoption of Riverside’s solutions
Educate existing customers on new features and updates to maximize their value from our platform
Create and maintain customer-facing resources, including training decks, guides, and workshops
Collaborate with the Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience
Support the onboarding and ongoing training of current hires within the Customer Success team, ensuring they are up-to-date with the latest features and best practices
Proactively identify customer needs and milestones,
driving them toward achieving their “first value.”
Monitor customer health and address potential risks to minimize churn
Partner with product and marketing teams to ensure resources reflect the latest developments and best practices
Benefits Competitive OTE
Medical, Dental, and Vision benefits
Stock options
Generous PTO
401k + matching
Monthly office space and home cleaning services stipends
Laptop and other equipment
Proven experience in a customer-facing role, ideally in support, onboarding, training, or customer success within a SaaS environmentConfidence in facilitating live virtual training sessionsStrong ability to explain technical concepts in a simple and engaging mannerA proactive mindset with a passion for delivering exceptional customer experiencesExperience creating and delivering training content and materialsExceptional organizational skills, with the ability to manage multiple projects and deadlinesAn eagerness to help and educate others, with a friendly and customer focused attitude