The drum that beats in all of us at Kit + Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit + Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter.

If you like the sounds of this, we’d love to meet you.

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product.

Responsibilities:

Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance

Model the company culture, and exemplify our shared values on a day-to-day basis

Define, model and demonstrate the behaviours that enhance engagement, build enduring relationships and represent the Kit and Ace brand at all times

Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere

Foster an workplace of continuous learning and development that embraces individuality

Coaches and trains Educators, which assists in evolving shop functions and flow

Successfully communicates special features, benefits, fabric properties, usage, and best care instructions





Maintain knowledge of in-shop stock availability on the sales floor and in backrooms

Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented

Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas

Assist with re-stocking and pricing duties, including sale preparation as required

Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation

Arranges for mail and/or delivery, as required, to other locations and/or warehouse

Completes standard opening and closing procedure

Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards

Participate in staff training and shop events as scheduled

Location: Metropolis at Metrotown

What you would gain from this experience:
The opportunity to work with a fun, creative and passionate brand;

A deep understanding and sense of the values of the brand that are key elements to be successful in this mission.

Job Types: Full-time, Permanent

Pay: $23.00 per hour

Benefits:

Dental care

Flexible schedule

Paid time off

Vision care

Education:

Secondary School (preferred)

Experience:

Retail management: 3 years (preferred)

Work Location: In person

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📌 Senior Shop Lead - Metropolis (British Columbia)
🏢 Tilley Canada
📍 British Columbia