Our client is looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.

This role does not have direct reports or formal people-management responsibilities.

Position type: Full time, permanent

Role status: Replacement

Location: Preferably Toronto or Durham

Primary Responsibilities

Process and administer mid-market and large commercial accounts, including complex and multi-policy clients

Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions

Review insurer documentation and maintain accurate account information and documentation within EPIC

Work closely with the account team to ensure servicing requirements are completed accurately and on time

Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions

Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required

Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives

Knowledge,



Skills and Requirements
Licensing & Education

Active RIBO license is required

Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.

EPIC experience is a strong asset

Technical & Interpersonal Skills

Robust knowledge of commercial insurance coverages, policy documentation and insurer requirements

Proven ability to administer complex commercial accounts and resolve processing discrepancies

Strong organizational, problem-solving and communication skills with excellent attention to detail

Ability to provide guidance to colleagues while remaining a hands-on member of the team

Compensation Range: $80,000 – $110,000

Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Our Client:
They offer an attractive compensation package and commission incentives, plus:

Hybrid work flexibility

Matching Group RRSP contributions

Two paid personal days each year

EFAP available through our group health benefits

Professional membership fees (including RIBO, IBAO, IIC)

Career development and educational reimbursement

Free parking and professional office space

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📌 Senior Practice Specialist Commercial Lines Service Unit (CLSU) – Toronto or Durham (Ontario)
🏢 InsuranceHires
📍 Ontario