Elevate customer engagement at Sephora as a Full time Experience and Services Lead. Oversee training, services, and event execution across various Worlds to ensure exceptional client experiences.

In this pivotal role at AB-Bower Place, you’ll manage all stages of service at your Sephora location. You will lead Services Coordinators in executing Sephora’s standards, enhancing client satisfaction, and driving excellent service. Your responsibilities will include facilitating training sessions, maintaining a coaching culture, and demonstrating artistry through makeovers and skincare services.

Key Responsibilities:
• Train Services Coordinators in executing daily services
• Maintain a coaching culture through ongoing training




• Conduct custom makeovers and skincare services as needed
• Engage as the Director in Charge on the sales floor
• Uphold Sephora values in client engagement and teamwork

Requirements:
• 1-3 years of experience in a similar role
• Solid client service and problem-solving skills
• Proven ability to manage time and prioritize tasks
• Flexible availability for peak retail hours
• Comfortable working with diverse teams

Drive exceptional client experiences with your passion for beauty and commitment to service excellence at Sephora.
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📌 Full-Time Experience and Services Lead (Alberta)
🏢 sephora.com
📍 Alberta