Join FCC as a Technical Analyst driving technology solutions in agriculture financing. With a hybrid work model, you'll utilize your skills to enhance customer experiences and support system improvements.
As part of FCC, a federal Crown corporation focused on Canadian agriculture, your role as a Technical Analyst will involve translating business needs into effective technical solutions. You'll configure systems, troubleshoot issues, and support automation processes. Your critical thinking skills will enhance the organization's operations and customer engagement.
Key Responsibilities:
• Develop and implement technical solutions for business improvement
• Lead and participate in technical meetings and on-call rotations
• Provide support via phone, email,
and chat
• Resolve major IT incidents and second-level support issues
• Conduct trend analysis and maintain documentation
Requirements:
• Diploma in information technology or computer science
• Minimum two years of service desk or related experience
• In-depth knowledge of software and operating systems
• Customer service excellence
• ITIL V3 Foundations certification
Enhance your career by applying your technical expertise to support FCC’s mission and customer satisfaction.
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