Enhance client strategies with FP Inc. as a Research Analyst in Downtown Toronto. Engage in data-driven insights to elevate the client experience in a hybrid work model.
As a Research Analyst focused on Client Experience, you will work with a leading financial institution in Canada for 12 months. This hybrid role requires a deep understanding of market research, client-centric design, and advanced analytical skills to shape the future of client satisfaction. You will interact with multiple teams to drive impactful decision-making.
Key Responsibilities:
• Aggregate data from Canadian Banking to develop insights
• Partner with teams to define research approaches
• Design end-to-end research projects with stakeholders
• Support change management and operational strategy initiatives
• Prepare monthly CX reports with bespoke client behavior analysis
Requirements:
• 8+ years in market research or insights roles
• Advanced Excel and statistical analysis tool proficiency
• Robust quantitative judgment and data management skills
• Experience presenting data to senior executives
• Bachelor’s Degree or relevant experience
Drive excellence in client experience and utilize your research skills to make a significant impact at FP Inc.
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