Elevate your IT career with Modern Niagara as an IT Support Technician, providing crucial technical assistance across North America. Deliver solutions for computer systems, software, and network technology while enjoying a collaborative work environment.
In this role, you will be a vital member of the IT team, assisting employees with reliable technical support. Your expertise will help resolve issues and improve systems across various divisions in the United States. The position entails effective troubleshooting, user onboarding, and account management while ensuring access to technology for all employees.
Key Responsibilities:
• Provide remote technical support to child divisions
• Troubleshoot hardware and software issues effectively
• Record and document resolutions using the ticketing system
• Assist with user onboarding and offboarding processes
• Train end-users on technical tools and applications
Requirements:
• Degree or equivalent experience in Information Technology
• Three years in technical helpdesk or IT support
• Knowledge of Microsoft 365, Intune, and networking
• Strong problem-solving and analytical skills
• Ability to document technical issues clearly
Shape the infrastructure of Canada with your IT support expertise at Contemporary Niagara.
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📌 IT Support Technician at Modern Niagara (Alberta)
🏢 Modern Niagara
📍 Alberta
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