Enhance patient interactions with Felix as a Remote Customer Experience Coordinator. Provide attentive support and problem-solving via chat and email to improve healthcare journeys for Canadians.
Felix, Canada's first end-to-end healthcare experience, seeks a Remote Customer Experience Coordinator. In this pivotal role, you will manage high volumes of patient communications while ensuring each person feels heard and supported. Your skills in detail-oriented communication and self-directed problem-solving are essential to deliver genuine, impactful care.
Key Responsibilities:
• Offer personalized support to patients via chat and email
• Collaborate with pharmacy and medical partners to ensure continuity of care
• Guide patients through onboarding and address their inquiries
• Utilize AI tools to enhance response quality and accuracy
• Capture patient insights to inform company-wide improvements
Requirements:
• Experience in customer-facing roles with high volume
• Familiarity with Intercom Helpdesk or similar platforms
• Background in telehealth is a bonus
• Weekend availability required
Make a difference in digital healthcare by delivering meaningful experiences at Felix.
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📌 Remote Customer Experience Coordinator at Felix (British Columbia)
🏢 Bilinguallink
📍 British Columbia
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