Empower customers against food waste as a Bilingual Customer Experience Specialist at Too Good To Go. This remote role in Toronto focuses on outstanding service and sustainable practices.
As part of the Canada superstar team, you will provide exceptional support to users and partners, ensuring they feel valued and inspired. Your work will contribute to our mission of reducing food waste through meaningful customer engagement and community building. Proficiency in English and Spanish is crucial for connecting with our diverse audience while leveraging your customer service expertise.
Key Responsibilities:
• Serve as main contact for users, ensuring excellent service
• Address inquiries via email, chat, and phone effectively
• Manage social media communication on various platforms
• Proactively engage with users and stores in priority situations
• Support sustainable lifestyle adoption through process implementation
Requirements:
• Experience in Customer Service or Account Management
• Fluent in Spanish and English for communication
• Based in Toronto with a Saturday to Wednesday schedule
• Proficient with CRMs like Zendesk or Salesforce
• Team player adept at building positive relationships
Become a vital part of Too Valuable To Go's mission to inspire sustainable behaviors and enhance customer experiences.
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