We are looking for a Service Support Associate .
As a Service Support Associate , you will provide in-house service and administrative support to our client service team. With a focus on customer service, well‑developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee advantages business.

The responsibilities include, but are not limited to:

Accounting and invoice‑related activities

Assisting with one‑time and special projects

Booking meeting rooms outside of our office locations

Completing recurring monthly reports

Completing ad hoc reports

Managing incoming and outgoing mail, including FedEx shipments

Managing the BC Office Associate inbox

Ordering and maintaining office and printer supplies

Requesting building access cards

Additional responsibilities may include handling or assisting the team with:

System updates related to client and advisor changes

System updates related to internal changes

Policy terminations

Running reports from various internal systems to support business changes

Who you are:

Highly adaptable, driven to be your best, and proven initiative

Strong oral and written communication skills

Requires excellent Word, Excel, PowerPoint and Outlook skills

Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines

Good problem‑solving skills

Ability to work independently as well as in a team environment





Knowledge of the group insurance industry would be an asset

Minimum high school diploma

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well‑beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others,



and who delivers with impact? Then we want to hear from you!

What we offer
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

Career Development : Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness :Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.

Time Off :In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security :Company‑matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition :Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

Location:
Vancouver, British Columbia, CA

Date: Oct 6, 2026

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📌 Service Support Associate (British Columbia)
🏢 Canada Life Group
📍 British Columbia