Senior Research Analyst (8+ years) to develop client experience insights using market research and statistical analysis- 41800
Our financial services client is seeking a Senior Research Analyst (8+ years) to develop client experience insights using market research and statistical analysis- 41800

Location Address:Toronto/Hybrid: 3 days in-office

Anchor days: Mondays, remaining days are Flexible

Contract Duration: 11/02/2026 to 10/29/2027 (Possibility of extension)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: Client Experience Management Office

Project: We are on a mission to transform our client experience function into a key value driver for Scotiabank. The Client Experience Office is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.

Reason : Meet growing organization demands for client insights.

Key Accountabilities:

Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience.

Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics

Partner with cross functional partners to define business needs, shape the appropriate research approach, and provide insights that inform decision-making

Collaborate with Global Brand and Customer Insights to design end-to-end research projects

Supports change management initiatives as current operational processes and strategies are introduced

Supports the development of monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points.

Investigates discrepancies, reconciles source data,



and monitors reporting suite to ensure reasonability

Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.

Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.

Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.

Champion a culture of client obsession embedding and facilitatingclient experience excellence and alignment within the Canadian Bank.

Must have skills:

8+ years of relevant experience Market research, or insights roles

Passion for client-first thinking and client centric design

Self-starter with strong quantitative judgment and analytical skills

High level of proficiency managing large data sets

Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint

Experience with statistical analysis tools (i.e. SPSS, Q)

Proven ability to interpret data, spot patterns, anomalies, and opportunities

Previous experience presenting to senior executives and creating supporting materials

Nice to have:

Able to manage multiple stakeholders and form cross-functional partnerships

Able to manage multiple time-sensitive projects simultaneously

Education:

Bachelor’s Degree level or relevant experience

Best VS. Average Candidate:

The ideal candidate will be a strong Research Analyst with:

Market research - Supplier or Vendor side recent experience for at least 25% of their overall experience.

Nielsen cannot be the only research background that they have

Must have had Canadian research experience.

Candidate Review & Selection

Interview format:

1 st round 30minswith HM – Teams with the hiring manager

2 nd round 60 mins inperson interview with Panel and Case study presentation

Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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📌 Senior Research Analyst (8+ years) to develop client experience insights using market research and s (Ontario)
🏢 S.I. Systems
📍 Ontario