Description
This is a full time temporary role covering a 14-month maternity leave. We are open to remote candidates, ideally based in BC or Alberta.

Role Overview:

Fulfill software license orders using Salesforce and NetSuite

Follow stated department Service Level Agreements for order fulfillment

Respond to requests from internal and external customers in a helpful, solutions-oriented manner, escalating to the Team Lead or Director of Order Management when a request is difficult to resolve

Maintain and keep current business process documents for customers on the Order Management Confluence and Asana platforms

Actively participate, train, and become proficient in executing new order management processes as they arise

What You’ll Do:

Manual Order Entry (5% of orders): Convert orders sent by Trading Partners via email, PDF, spreadsheet, or other formats into templated reports for upload into the Order Management system for booking

Correctly assigning orders to customer accounts in Salesforce to provision licenses for the use of the customer

[ ] Invoicing of all orders approved and ready for invoicing

Credit notes on orders as required

Order moves for either incorrectly assigned orders or as instructed by Sales

Ensure approved orders match the correct Service Start date, researching and correcting discrepancies with assistance from other departments as needed

Troubleshoot issues such as order loading errors, approval of orders due to technicalities of accounts not yet set up, and any other issues that can result in delays to order approval

Coverage during team member absences whether that be due to unforeseen unavailability or planned vacation

Work extra hours at month-end, quarter-end, or during special circumstances affecting booking requirements or customer satisfaction. The last two weeks of March, June, September, and December are vacation blackout periods to ensure all orders are booked.

Support Order Management transactions such as Order Loading, Order Approval, Account Assignment, Credit Notes, Buyback, and Annual Payment scenarios





Follow up with Trading Partners if missing end-user information is required to book orders

Collaborate with the Global Sales Operations when required to get accounts set up or revised

Work on Consumer reporting as assigned

Work with inter-company departments such as Channel or Sales to resolve issues affecting order booking, even when beyond the scope of outlined tasks, providing subject matter expertise as needed

Attend Order Management or other internal department meetings to be updated with the information needed to complete current or new tasks or help resolve issues

Utilize the Helpdesk Process to resolve Order Management System Issues

Protect the security and privacy of Absolute and its customers

Take on other projects or tasks as required by the department

What You’ll Bring:

Five years of experience in an Order Management workplace, with an understanding of booking orders in a Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environment

Solid ability to learn variations of standard billing methods

Strong team player, willing to support teammates at all levels to help the department meet its objectives — including training others and contributing current ideas for improving processes

Proficiency in Excel (Pivot Tables, Filter, Sort), as many tasks require managing order data files before reviewing them in Salesforce and NetSuite

Strong attention to detail — as a security company, correctly assigning orders to the proper customer accounts is essential

Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era. So are we.

We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers,



operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.

Headquartered in Seattle, Washington with international offices in Vancouver – BC, Austin – TX, Boulder – CO, Ankeny – IA, Reading – UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.

Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel

Absolute Security is proud to be an Equal Employment Opportunity and Affi­… We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

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📌 Remote Order Management Administrator (British Columbia)
🏢 Bilinguallink
📍 British Columbia