Position Overview
Title: Facilities / Datacenter Caretaker

Department: Engineering & Operations

Reports To: Manager, Facilities & Datacenter

Location: 95 Apple Creek Blvd, Markham, Ontario (on-site)

Employment Type: Full-time, permanent

Schedule: Shift-based; includes evenings, weekends, and on-call rotation

Role Summary
Pathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario. We have been in business since 1995. Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.

The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state. The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination. This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.

Key Responsibilities
Facilities Maintenance

Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage)

Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance

Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock

Receive, move, and stage deliveries including IT equipment, furniture, and supplies

Maintain inventory of janitorial, office, and building supplies; reorder as needed

Support office moves, desk setups, and workspace reconfigurations

Datacenter Operations

Monitor datacenter environmental conditions (temperature, humidity, water detection)



and elevate anomalies

Perform structured cabling runs, cable management, and labelling under direction of the engineering team

Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs

Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control

Assist with fuel checks and generator run-tests; coordinate fuel deliveries

Log and escort vendor and contractor visits to secured datacenter areas

Physical Security & Safety

Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas

Report and follow up on security incidents, access anomalies, or safety hazards

Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs

Support health-and-safety compliance, including participation in joint health and safety committee activities where required

Vendor & Contractor Coordination

Act as the in office point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal)

Track work orders and ensure completion to standard

Obtain quotes for small repairs and maintenance projects; elevate larger items to the Manager, Facilities & Datacenter

Qualifications
Required

2+ years of experience in building maintenance, facilities support, or a similar hands-on role

Familiarity with datacenter or server-room environments (raised floors, cooling systems,



rack infrastructure)

Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels)

Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling)

Reliable, self-directed, and comfortable working independently with minimal supervision

Strong attention to detail and a habit of following through on open items

Valid Ontario driver's licence (G or G2)

Preferred

Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field

Experience with access-control systems (card readers, intercoms, CCTV)

Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements

Experience working in a managed services provider, ISP, or co-location environment

Basic proficiency with ticketing systems for logging and tracking work orders

Working Conditions

This is a fully on-site position at our Markham datacenter and office facility

Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis

Participation in an on-call rotation for after-hours facility and datacenter emergencies

The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments

Occasional exposure to outdoor conditions (parking lot, loading dock, generator area)

Compensation & How to Apply
Pathway Communications offers a competitive salary, benefits, and a collaborative work environment. Compensation is commensurate with experience.

Pathway Communications is an equal-opportunity employer. We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.

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📌 Facilities / Datacenter Caretaker (Ontario)
🏢 Pathway Communications
📍 Ontario