Elevate e-commerce solutions with UNIQLO as an E-Commerce & Logistics Analyst in Toronto, ON. Analyze customer feedback and delivery data to enhance the online shopping experience.
This role reports to the Project Manager and Logistics Specialist and emphasizes strong analytical skills in logistics. You will decode trends, address pain points, and make actionable recommendations. Cross-functional collaboration will be key as you monitor, report, and track parcels across our logistics ecosystem.
Key Responsibilities:
• Conduct detailed weekly reviews of customer feedback
• Analyze top contact drivers in each market for service improvement
• Track recurring issues and coordinate with logistics providers
• Manage stalled parcel cases to resolve delivery issues
• Oversee Lost In Transit parcels for refunds and claims
Requirements:
• Bachelor’s degree in a related field
• 2-4 years of e-commerce or logistics analytics experience
• Solid communication and multitasking capabilities
• Proficiency in Microsoft Office and Google Workspace
• Analytical problem-solving mindset
Utilize your logistics insights and customer focus to optimize e-commerce operations at UNIQLO.
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