Elevate customer experience as a Lead Developer specializing in Amazon Connect and IVR solutions in Toronto, Ontario. Your expertise will shape contact flows, self-service, and speech recognition implementations.

This hybrid remote role requires experience in developing IVR and contact center applications. You will be responsible for designing efficient contact flows, integrating systems with CTI and APIs, and leading technical delivery efforts. Collaborating with stakeholders and project teams, you’ll ensure the successful rollout of cutting-edge solutions within Agile/Scrum frameworks.

Key Responsibilities:
• Design and develop IVR menus and call routing
• Implement speech recognition functionalities




• Integrate contact center applications via CTI and APIs
• Lead technical delivery and ongoing support
• Coordinate with project teams for solution delivery

Requirements:
• Strong expertise in AWS Amazon Connect
• Extensive experience with IVR and contact center systems
• Knowledge of CTI integrations and backend systems
• Project and stakeholder management skills
• High School diploma or Bachelor’s degree required

Lead the way in contact center innovation with your expertise in IVR and cloud technologies!
#J-18808-Ljbffr

📌 Lead Amazon Connect Developer in Toronto (Ontario)
🏢 Zernam
📍 Ontario