Affirm, a remote-first company, seeks a Resolutions Manager to own the performance of its first-party collections program across agent, digital, and AI-powered engagement channels. You will drive customer outcomes, efficiency, and recovery performance through vendor management, digital strategy, and AI-enabled servicing.
Collaborate with Product, Engineering, Analytics, Compliance, and Operations to scale creative solutions, optimize engagement, and ensure governance.
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📌 Remote Resolutions Manager: AI-Driven Collections Leader (British Columbia)
🏢 Bilinguallink
📍 British Columbia
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