Job Overview:

Requirement/Must Have:

- 7+ years of experience in Application/Production Support.
- Prior experience in Capital Markets / Investment Banking platforms is strongly preferred.

Responsibilities:

- Provide L2/L3 production support for front-office users across global platforms.
- Manage incident, problem, and change (ITIL) processes.
- Coordinate releases, bug fixes, and enhancements with internal teams and vendors.
- Improve system reliability through monitoring and automation (DevOps/CI-CD).
- Perform capacity planning and disaster recovery coordination.
- Maintain documentation, runbooks, and knowledge sharing.
- Partner with business, technology, and compliance teams.
- Participate in on-call / weekend release rotation.

Nice to Have:

- Monitoring Tools: Geneos, AppDynamics, Dynatrace.
- Scheduling Tools: Control-M / Autosys.
- DevOps / CI-CD: Jenkins, GitHub, Ansible.
- Exposure to Cloud & Up-to-date Tech: AWS, Docker, Kubernetes.




- Knowledge of Salesforce / Capital Markets platforms.

Skills:

- Salesforce experience.
- Python scripting.
- Unix / SQL.
- DevOps / CI-CD.
- Cloud exposure.

Qualification And Education:

- Bachelor's degree in Computer Science or equivalent.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.

📌 Production Support Engineer (Salesforce) (Toronto)
🏢 CareerBeacon
📍 Toronto