The work Were a local computer repair company looking to add a recent member to the team. We specialize in residential computer and Mac repair.

Responsibilities

• Interact with the general public in person, over the phone, through email and chat systems;
• Support a wide range of hardware and software including Windows and Mac repair;
• Regularly follow up with clients regarding the status of their repair;
• Effectively communicate technical issues in a manner that customers can understand

Requirements

• In-depth knowledge of various software including MS Office, Windows, and Mac OS X;
• Good working experience of end-user IT support and knowledge of IT systems (PC and Mac);
• Strong understanding of both Mac and PC operating systems,
  
  
  
  including older versions;
• Strong interpersonal skills and comfort dealing with the public on technical issues;
• The ability to research and analyze key information in a timely fashion;
• Strong communication skills and the ability to remain calm in stressful situations;
• Bilingual in both English and French;
• A valid drivers licence Experience Repairing iMac devices, including screen disassembly;
• Hard drive replacements on Windows and Mac OS, including cloning;
• Installing Mac OS on various Mac devices;
• Installing Windows 10/11;
• Transferring data from device to device;
• Properly diagnosing technical issues with Windows and Mac