Job Description: The Senior People Operations Specialist is responsible for delivering expert-level HR support within HR Shared Services, handling complex inquiries and providing high-quality service across a variety of HR processes.

This role will support the HR Shared Services team by ensuring data accuracy, maintaining compliance, and driving continuous improvement initiatives.

The ideal candidate will have a strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams.

What will you do? Employee Support and Issue Resolution: Serve as a subject matter expert on HR policies, processes, and systems.

Respond to and resolve complex HR inquiries related to employment life cycle transactions.

Escalate cases to management as needed HR Data Management and Integrity: Ensure accurate and timely entry of employee data within HRIS and other systems.

Perform regular audits to maintain data quality, compliance, and consistency across HR Shared Services Process Improvement and Optimization: Identify and drive opportunities to improve HR processes, streamline workflows, and reduce manual tasks.

Partner with the HR Shared Services team to implement process enhancements and document standard operating procedures Cross-Functional Collaboration: Work closely with HR Business Partners, Payroll, IT, Benefits, and other teams to address complex issues and ensure cohesive service delivery.

Act as a liaison between HR Shared Services and other departments for seamless collaboration Reporting and Analytics Support: Generate and analyze HR reports, using data-driven insights to manage operational tasks and enhance HR service delivery Policy and Compliance Adherence:



Ensure that all HR processes adhere to company policies, data privacy standards, and relevant labor laws.

Stay up-to-date on policy updates and communicate changes effectively to the HR Shared Services team Mentorship and Guidance: Assist in training and mentoring team members on HR processes, systems, and service delivery best practices.

Share expertise to support team development and build a knowledge-sharing culture Project Participation: Actively participate in HR Shared Services projects, such as system upgrades, policy rollouts, and change initiatives.

Support project planning, execution, and employee communication to facilitate successful implementation What do you need to succeed? Communication Interpersonal Skills Problem-Solving Attention to Detail Organization Knowledge of HR Policies & Procedures Customer Service Technical Proficiency Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

What's in it for you? The prospect to move along a variety of career paths with amazing networking potential Flexible Benefits from the day you join to meet the needs of you and your family We’re committed to creating an inclusive and respectful environment.

Our goal is to make sure all our employees have the chance to live up to their full potential We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health *LI-NB1

📌 Bilingual Senior Operations Specialist (Toronto)
🏢 Sun Life
📍 Toronto