Description Highlights of the job As a Data Analyst you’ll research and analyze external business factors, together with the relevant work force data from workforce management systems, analyze and examine statistical trends to ensure that stakeholders (Canada and USA) operate in the most effective and efficient manner possible.

What you’d be responsible for As a Data Analyst, you’ll report to the Manager, Business Analyticswith key responsibilities that include (but not limited to): Providing input to Canada and US Call Center plans and directions, ensure an appropriate understanding of strategies, ensuring on-going effective and appropriate relationships between other positions with applicable stakeholders Ensuring the delivery of optimal results against appropriate performance metrics with key measures that will focus on operational effectiveness and efficiency outcomes such as budget, productivity and reliability, and continuous improvement.

Analyzing and evaluating current Canada and USA call center trends, providing recommendations on enhancements for the deployment of workload and/or resources.

This includes gathering relevant industry benchmarks to allow for meaningful comparison and making actionable recommendations to leadership for implementation.

Collaborating with cross-functional stakeholders to identify business needs, prioritize analytical requests, and deliver insights that support operational decision-making.

Ensuring data, reporting, and analytical outputs align with established policies, standards, and governance requirements.





Representing Customer Care in projects and initiatives that require analytical experience and knowledge of call center operations Providing adhoc analyses (as required) for different groups within Energy Services as well as within EPCOR, including Encor Creating and maintaining dashboards, reports, and automated products for CAN & US Energy Services (ES) using Power BI, Python, and Microsoft Office tools, following established business requirements and priorities identified by the Business Analytics Manager to support efficiencies and productivity improvements.

Demonstrating a high performance, high discipline, safe, accountable, focused, creative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful Qualifications Bachelor's degree in Business, Economics, Statistics, Accounting, Finance, Computer Science, Data Analytics, or a related discipline.

Experience that includes: Minimum of3 yearsperforming data analysis, reporting, forecasting, or performance measurement in a business environment.

Working with large datasets, databases, and analytical tools to support business decision-making.





Experience in a customer care or utility environment is considered an asset.

Technical Skills Proficiency in data analysis, forecasting, reporting, and performance measurement.

Proficiency in the use of Microsoft Office applications (Excel, Power

Point, Word) and data analytics tools such as Power BI, SQL, and Python.

Ability to analyze data, identify trends, and translate findings into actionable business recommendations.

Experience developing dashboards, reports, and visualizations to support operational and strategic decision-making.

Professional & Interpersonal Skills: Strong written, verbal, and interpersonal communication skills, with the ability to present insights to both technical and non-technical audiences.

Strong organizational and time management skills, with the ability to manage competing priorities.

Demonstrated ability to collaborate effectively with stakeholders across multiple teams and levels of the organization.

Robust problem-solving skills, initiative, and a continuous improvement mindset.

High attention to detail and commitment to accuracy, quality, and delivering reliable results.

Sound business acumen and the ability to build credibility and trusted relationships with stakeholders.

Other important facts about this job Jurisdiction:CSU52 Class:P1 Hours of work: 80 hours biweekly Wage: Starting at $49.44 per hour(Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement.)

📌 Data Analyst (Edmonton)
🏢 EPCOR
📍 Edmonton