Work Term: Permanent Work Language: Bilingual Hours: 40 to 50 hours per week Education: College/CEGEP Experience: 2 years to less than 3 years Computer programming, specific applications Computer science System, networking and LAN/WAN management/manager or equivalent experience Work setting Private consulting company Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Supervision 1 to 2 people Certificates, licences, memberships, and courses CompTIA Security+ Certification Information technology infrastructure library (ITIL) Certification Microsoft Certified Solutions Associate (MCSA) Network+ Certification Computer and technology knowledge Information Technology Infrastructure Library (ITIL) MAC Linux Device drivers Networking software Networking hardware Networking security Extranet Intranet Internet Servers Desktop applications Enterprise Applications Integration (EAI)



File management software Security software Word processing software Mail server software Project management software HTML editing software Web service design Database software MS Office MS Windows Share

Point TCP/IP Wireless networks Word

Press MS Outlook Area of specialization Technical support Security and safety Basic security clearance Criminal record check Transportation/travel information Own vehicle Valid driver's licence Drive manual transmission vehicle Work conditions and physical capabilities Work under pressure Tight deadlines Handling heavy loads Manual dexterity Attention to detail Sitting Combination of sitting, standing, walking Bending, crouching, kneeling Own tools/equipment Computer Printer Internet access Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Screening questions Are you available for shift or on-call work? Are you available to start on the date listed in the job posting? Are you currently a student? Do you have experience working in this field? Do you have the equipment you need to work from home (like internet and a workspace)? Do you have the required certifications listed in the job posting? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Early morning Other Use of artificial intelligence Employment terms options Evening Employment terms options On call Day Overtime required Workplace information Hybrid Financial benefits Registered Retirement Savings Plan (RRSP) Other advantages Deferred Profit Sharing Plan (DPSP)

📌 information technology (IT) support technician (Quebec)
🏢 Solnor Environnement
📍 Quebec