Our retail client is seeking a Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies Join a technology team delivering guest experience and brand experience initiatives across retail and e-commerce environments.
This role supports discovery-focused projects involving Salesforce Service Cloud, SAP, telephony systems, and cross-functional technology integrations.
The position works closely with Guest Services, ReBird, Digital Marketing, and development squads to advance high-impact initiatives and technology roadmap priorities.
Contract, Vancouver preferred open to Toronto or remote, Hybrid, Working Hours: PST Must Haves 3+ years as a Business Analyst or Business Systems Analyst supporting Agile projects in e-commerce, retail, and omni-channel environments Hands-on experience with Salesforce Service Cloud in Admin and/or Salesforce Implementation Analyst capacities Proficiency with Agile methodologies , Jira, Confluence,
and Miro Salesforce Administrator certification strongly preferred Experience with Salesforce Service Cloud, Loyalty Cloud, Marketing Cloud and/or Data Cloud Nice to Have Experience with systems and integrations across multiple platforms Experience delivering customer-facing projects and features Background in outdoor apparel or retail industry environments Experience with web-development Experience with current vendor integrations Responsibilities Lead discovery activities for Guest Services and Brand Experiences projects Gather and analyze business requirements using business analysis techniques Create and maintain project, process, and systems documentation Translate business requirements into detailed specifications and requirements documents Document user stories, process flows, systems diagrams, and acceptance criteria Plan, groom, and prioritize the product backlog with stakeholders and development squads Organize and facilitate user acceptance testing with business users
📌 Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies (Toronto)
🏢 S.i. Systems
📍 Toronto
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