Our valued public sector client is seeking a J unior QA Specialists (4+years) with Genesys Cloud Contact Center experience to support testing activities under a major multi-year contact centre modernization program.

These resources will work on validating configurations, migrations, integrations, and workflows as the organization transitions to a Genesys Cloud workplace.

The role involves collaborating with business, vendor, and technical teams to develop and execute test plans that ensure high-quality deployments across multiple streams.

Tasks: Support the execution of test plans, test scripts, and defect tracking for Genesys Cloud deployments.

Validate configurations, call flows, IVR routing, and omnichannel features .

Participate in system, integration, regression, and user acceptance testing.





Assist with documenting defects, retesting fixes, and reporting on test progress.

Collaborate with project teams on upcoming contact centre migrations and transformations.

Support readiness activities related to platform enhancements and new deployments.

Ensure work aligns with testing standards, security requirements, and enterprise practices.

Must Haves: Hands-on experience with Genesys Cloud Contact Center (GCCX).

Reliability Security Clearance .

Nice to Have: Exposure to IVR, WFM, or omnichannel testing.

Experience supporting contact centre migration or transformation projects.

📌 Junior QA Specialist (4+years) with Genesys Cloud Contact Center experience to support testing activities under a major multi-year contact centre modernization program. (Edmonton)
🏢 S.i. Systems
📍 Edmonton