Bilingual Customer Service Representative Location: Mississauga, ON Salary: $55,000/year Hours: Monday to Friday Job Type: Full-time, Permanent Work Model: Hybrid (after probation) About the Role We are looking for a **Bilingual Customer Service Representative** to join a growing international organization in the apparel, textiles, uniform and workwear industry.

This is an exciting opportunity to join a **newly established operation in Mississauga** and be part of building the customer service team from the ground up.

The ideal candidate is an experienced customer service professional who is comfortable working in a fast-paced environment, handling multiple customer inquiries, and providing exceptional service across phone, email and webchat. **Fluency in both English and Canadian French, written and verbal, is required.** What We're Looking For: * Fluency in **English and Canadian French**, both written and verbal * 2–3 years of customer service experience, ideally in a **call center or high-volume customer service environment** * Solid and professional telephone manner * Excellent written and verbal communication skills * Strong attention to detail * Experience using Microsoft Office, including Word, Outlook and Excel * Experience with CRM systems is an asset * Ability to multitask, prioritize and manage a busy workload * Comfortable working in a fast-paced environment * Strong problem-solving skills and ability to take ownership of customer issues * Previous experience in apparel, textiles, uniforms or workwear is an asset, but **not required** * Self-motivated, adaptable and team-oriented Key Responsibilities * Provide excellent customer service and support to internal and external customers * Respond to customer inquiries by telephone, email and webchat * Resolve customer questions and issues efficiently,



with a focus on resolving inquiries at first contact whenever possible * Process customer orders accurately and within required timelines * Prioritize urgent orders and requests * Provide accurate and professional information to customers in both English and French * Collaborate with internal departments to ensure orders are processed and dispatched correctly and on time * Maintain accurate customer and account information * Manage and prioritize daily workloads to meet service level and performance expectations * Escalate issues when required and keep supervisors informed of potential concerns * Maintain a strong understanding of products, processes and customer accounts * Participate in team and project meetings as required * Support a positive team environment by sharing knowledge and assisting colleagues * Work toward daily service targets across calls, emails and webchat Schedule & Work Arrangement **Training:** Monday to Friday, 9:00 AM – 5:00 PM *Following training, the regular schedule will be one of the following: 12:00 PM – 8:00 PM** 8:00 AM – 4:00 PM** Work Arrangement: * Fully in-office for the first 3 months while completing probation * Following successful completion of probation: **3 days in office + 2 days working from home** Compensation & Benefit * $55,000 annual salary** *3 weeks' vacation * 6 paid sick days * 2 personal/floating days * Health benefits – 80% coverage * Dental – 80% coverage * Optical – $250 every 2 years * Wellness benefit – $500–$1,500 Why Join? This is a unique opportunity to join an international organization during an exciting period of growth.

You'll have the opportunity to become part of a **new Mississauga operation**, work with an international team, and play an important role in establishing a strong customer service experience from the ground up. **If you're a bilingual customer service professional who enjoys working with people, solving problems and being part of a growing team, we'd love to hear from you!** Disclaimer ** This is currently for an active job opportunity.

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📌 Bilingual CSR (Mississauga)
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