Business Systems Specialist (Automation & AI Enablement)
Permanent Full Time

We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes.

The ideal candidate blends strong technical expertise with business knowledge in insurance systems and has a passion for leveraging emerging technologies.

What you will do
Automation & Testing

Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)

Implement end-to-end, regression, integration, and performance test automation strategies

Collaborate with QA, developers, and business stakeholders to ensure high-quality releases

AI Enablement & Workflow Optimization

Identify opportunities to embed AI and generative AI into business workflows

Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation

Support the responsible and scalable integration of AI into insurance systems and processes.

Systems Analysis & Support

Act as a liaison between business users and technical teams to translate requirements into system solutions

Analyze and optimize system workflows for scalability, efficiency, and accuracy

Troubleshoot system issues and recommend improvements

Collaboration & Innovation

Work cross-functionally with technology, product, digital teams, and vendors

Stay current on insurance technology trends, automation frameworks, and AI innovations

Contribute to digital transformation initiatives and continuous improvement efforts

What you will bring

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

3-5+ years of experience in business systems, QA automation, or systems analysis





Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar)

Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot)

Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)

Familiarity with individual insurance systems (Illustrations, New Business, SimpleProtect, Ingenium)

Understanding of APIs, data flows, and system integrations

Strong analytical, mathematical and problem-solving skills

Basic understanding of Git + Code hosting platform (GitLab)

Basic understanding of HTML, CSS, JS

Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)

Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd)

Experience with low-code/no-code automation platforms

Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6)

Innovative mindset with a focus on continuous improvement

Strong communication and stakeholder engagement skills

Ability to translate complex technical concepts into business value

Detail-oriented with a commitment to quality

Adaptability in a rapid-paced, evolving environment

The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting,



closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We'reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We'relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness :Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off :In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security :Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition :Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn more about Canada Life.

We'recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: London, ON, CA

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📌 Business Systems Specialist (Automation & AI Enablement) (Ontario)
🏢 Canada Life Group
📍 Ontario