Senior Business Analyst – Service

Now / ITAM / Data Governance Position Overview Our client is seeking a Senior Business Analyst to join an enterprise technology group supporting multiple areas across Technology & Operations (T&O;) .

The technology group is currently undertaking an enterprise-wide implementation of the Service

Now Common Service Data Model (CSDM) , with a particular focus on IT Asset Management (ITAM), CMDB, and establishing consistent enterprise service and asset data .

The successful candidate will bring robust experience working within financial services, enterprise technology, Service

Now, ITAM/CMDB, and data governance environments.

This individual will work across business, technology, architecture, data governance, and service-management teams to define requirements, improve data quality, establish governance, and support the adoption of CSDM across the organization.

The organization is also transitioning its enterprise data-catalog capabilities from Informatica to Alation .

Experience with enterprise data catalog and metadata-management platforms such as Informatica, Alation, Collibra, or Microsoft Purview would be highly valuable.

Key Responsibilities Support the enterprise implementation and adoption of Service

Now CSDM , with a primary focus on IT Asset Management (ITAM), CMDB, and service data .

Work with stakeholders across T&O; to understand current-state processes, systems, applications, technology assets, services, and data relationships.

Gather, analyze, document, and validate business, functional, and data requirements related to Service

Now ITAM, CMDB, and CSDM .

Support the definition and documentation of relationships between:



Business services Technology services Applications Configuration items (CIs) IT assets Infrastructure Business capabilities Supporting technology components Analyze current-state CMDB and asset information and identify gaps, inconsistencies, duplication, and data-quality issues.

Help define future-state processes, data structures, ownership models, and governance practices aligned with CSDM.

Work with data governance teams to establish and maintain: Data definitions and business terminology Data ownership and stewardship Data-quality requirements Data lineage and relationships Metadata requirements Data standards and controls Required Qualifications 7+ years of experience as a Business Analyst , preferably within a large enterprise or financial services organization.

Strong experience working within financial services , banking, insurance, wealth management, or another complex regulated environment.

Demonstrated experience supporting Service

Now , particularly IT Asset Management (ITAM), CMDB (configuration management database), and/or CSDM (common service data model) initiatives.

Experience with data governance - tools (informatica, collibra, purview, alation) Strong experience gathering, analyzing, documenting, and validating complex business and technology requirements.

Experience with data analysis, data mapping, data relationships,



and data-quality analysis .

Strong stakeholder-management and workshop-facilitation skills.

Data Catalog / Metadata Management Experience Experience with enterprise data catalog, metadata management, or data governance platforms is highly desirable.

Relevant tools include: Informatica Alation Collibra Microsoft Purview Other enterprise data catalog or metadata-management platforms Experience supporting a data catalog migration or implementation , particularly a transition from Informatica to Alation , would be an asset.

The candidate should understand concepts such as metadata, data ownership, stewardship, data lineage, business glossary, data classification, data quality, and data discovery .

Service

Now / ITAM Experience Service

Now experience is a key requirement for this position.

The primary focus will be on IT Asset Management (ITAM) and the relationship between IT assets, CMDB, and the Common Service Data Model (CSDM) .

Candidates should ideally have experience with: Service

Now ITAM Service

Now CMDB CSDM Data quality within CMDB CSDM data structures and governance Direct Service

Now CSDM implementation or adoption experience is highly preferred.

Preferred Qualifications Experience with Service

Now ITAM, CMDB, and CSDM implementations .

Experience with Service

Now modules such as ITSM, ITOM, APM, or Service Portfolio Management .

Experience with Informatica, Alation, Collibra, Microsoft Purview , or similar data catalog platforms.

Experience supporting a migration between enterprise data catalog platforms.

Knowledge of enterprise data governance frameworks and practices.

📌 Sr. BSA - Data Governance (Toronto)
🏢 S.i. Systems
📍 Toronto