Become a vital part of Manulife's Privileged Access Services team as a CyberArk Operations Analyst. This role emphasizes day-to-day operations and support for CyberArk services in a collaborative environment.
Manulife is seeking a CyberArk Operations Analyst with 2-5 years in cybersecurity operations and experience managing privileged access management tasks. You will handle incidents, support user inquiries, and collaborate with engineering teams. Robust problem-solving skills and effective communication are critical to ensure service delivery meets SLAs.
Key Responsibilities:
• Provide operational support for CyberArk services daily
• Manage incidents and service requests according to SLAs
• Monitor service health and maintain privileged accounts
• Investigate and resolve CyberArk-related issues promptly
• Collaborate with teams to improve service delivery
Requirements:
• 2-5 years in cybersecurity operations or IT
• Hands-on ability with CyberArk solutions
• Familiarity with ticketing platforms like ServiceNow
• Excellent communication and analytical skills
• Commitment to customer service and teamwork
This role requires technical acumen and a focus on exceptional service quality within Manulife's operations.
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