The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and productive experience for end users and suppliers. This role acts as a first point of contact for S2P related questions, issues, and process guidance, helping resolve operational inquiries and escalating more complex issues as required. The role supports business continuity by ensuring order and invoice requests are handled accurately, consistently, and in accordance with established processes and controls. One of the focuses is delivering white glove Procure to Pay (P2P) service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while proactively resolving roadblocks, guiding stakeholders, and ensuring a smooth, accurate, and compliant experience.
Position Responsibilities S2P Operational Support:



Manage day-to-day operational inquiries related to Source-to-Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments)
Serve as a primary contact for end-user, providing guidance on processes, system navigation, and policy adherence
Support supplier inquiries, helping resolve transactional issues and ensuring timely responses
Monitor and manage support queues, ensuring timely resolution and appropriate prioritization of requests
Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance)
P2P execution: Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders. Validate contract terms and details, required

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📌 Sr. Analyst, Source to Pay Operations (Ontario)
🏢 Manulife/John Hancock
📍 Ontario