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Jump Recruitment, on behalf of our client, Hot Frost Heat Pumps, is seeking to fill a Director of Business Operations position, to join them at their office in Mount Pearl, NL.

Job Summary:
The Director of Business Operations will oversee business functions and lead the business operations, identify opportunities for growth and development, and provide accountability.



The role will be responsible for leading the office, administrative, and sales sides of the business. This position will work closely with the General Manager on staffing requirements, capacity planning, job readiness, operational performance, customer concerns, and company-wide initiatives. The Director of Business Operations will have broader responsibility for the business, including oversight of sales, marketing, accounting, purchasing, staffing, planning, and profitability. They’ll work alongside our General Manager, who leads field operations, and be accountable for bringing those parts of the business together.

The focus of this role will be on establishing stronger systems for operations and scopes of work. Emphasis will be on financial oversight, profitability, work-in-progress, accounting functions including payroll, employee accountability, sales monitoring, and improving coordination between office and field teams.

Key Responsibilities:

Day-to-day business operations and organizational coordination

Overseeing office administration and administrative personnel

Financial and operational reporting

Revenue, billing and accounts-receivable oversight

Operational costs and profitability monitoring

Sales coordination and performance oversight

Oversight of sales, marketing, accounting, purchasing, staffing, planning, and profitability.

Customer experience and escalation management

Scheduling and dispatch processes

Purchasing, inventory and material controls

Development and implementation of business policies and procedures

Improving systems, accountability and communication across the company

Qualifications:

Completion of a University degree in business or a related field, coupled with extensive and progressive managerial experience.

Significant proven experience (typically 5+ years) in a similar position, ideally in construction, contracting or service-based business, with progressive management experience at a director-level of operational success.

Good interpersonal and communication skills, both verbal and written, coupled with an ability for excellent people-management skills. Ability to deal with tact, diplomacy and courtesy.

Sound level of problem-solving and analytical skills, strong organizational and coordination skills.

Competitive annual salary, based on experience, starts at approximately $90,000.

Paid time off.

Annual bonus potential, based on targets and performance.

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