The Opportunity: As a frontline relationship owner, the Associate Account Director will be responsible for managing a diverse portfolio of institutional partners across one or more regions.

Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of Apply

Board’s services.

Your day-to-day responsibilities include ensuring partner success, resolving issues, tracking performance, and supporting initiatives for revenue growth.

This is a key role that requires excellent relationship management skills and a proactive approach to partnership success.

What You’ll Be Doing Every Day: Partner Relationship Management: Foster robust relationships with institutional partners to ensure consistent, high-quality service and communication.

Exhibit drive and grit to lead visibility in the market, building the Apply

Board brand with trusted partnerships across all products and services.

Engagement & Satisfaction: Drive improvements in retention, satisfaction, and engagement scores among managed accounts through personalized service and support.

Adoption of Services: Promote the usage of Apply

Board tools, services, and strategic programs within partner institutions to enhance their operational efficiency.

Growth Initiatives: Identify upsell and cross-sell opportunities within existing partner portfolios, collaborating with internal teams to maximize revenue potential.

Issue Resolution: Address partner inquiries and resolve issues in a timely manner,



escalating risks when necessary to ensure continuous improvement in service delivery.

Performance Tracking: Effectively leverage CRM to drive continuous improvement in sales effectiveness and for tracking and reporting purposes Collaboration: Work closely with Destination teams and Regional Leaders to share supply-demand feedback and foster alignment across teams.

Enrollment Monitoring: Collaborate with the Customer Experience Business Unit (CX BUO) to monitor weekly enrollment pipeline and application quality, utilizing reporting dashboards Strategic Insights: Leverage institutional performance insights to provide strategic referrals for enterprise partnership pursuits What You Bring to the Table: 3+ years’ experience in account management, partnership development, or customer success, preferably in the education sector.

Bachelor's degree in Business, Education, Marketing, or a related field.

Strong interpersonal and communication skills, with the ability to build and maintain strong relationships.

Proven ability to drive engagement and satisfaction, demonstrating a track record of achieving partner success metrics.

Familiarity with CRM tools and data analysis to track partner performance and derive insights (experience with [Hubspot] is a plus).

Proactive problem-solving skills and ability to escalate issues effectively.

Ability to work collaboratively in a team environment and across various functions. A customer-centric attitude with a passion for helping institutions enhance their services.

📌 Associate Account Director (Kitchener)
🏢 ApplyBoard
📍 Kitchener