Our financial services client is seeking a Service

Now Developer to develop, configure, enhance, test, deploy, and maintain Service

Now applications and integrations! Initial 12-month contract, solid chance of extension to a total term of 3 years. % Remote. 7.5 hours per day, Monday to Friday.

Selected candidate must be eligible to apply for, or currently hold, a valid Government of Canada Reliability Status Certificate.

Responsibilities Develop, configure, enhance, test, deploy, and maintain Service

Now applications and integrations across the Bank's Service

Now platform, including ITSM, ITOM, CMDB, SAM Pro, Sec

Ops, HRSD, SPM/ITBM, BCM, Crisis Management, AI Control Tower, Service Portal, and custom enterprise applications, ensuring solutions meet business, technical, security, and performance requirements Collaborate with stakeholders to gather requirements, assess solution options, and translate business needs into epics, user stories, technical designs, and development tasks Design, configure, develop, test, and implement Service

Now solutions using platform best practices, scalable configurations, and maintainable design patterns Develop and maintain Service

Now components, including forms, tables, catalog items, record producers, workflows, Flow Designer solutions, business rules, client scripts, notifications, ACLs, portals, dashboards, and reports Design, develop and support integrations between Service

Now and internal or third-party systems using approved integration patterns, APIs, and data exchange mechanisms Troubleshoot and resolve platform issues, defects, incidents,



and enhancement requests, performing root cause analysis where required Produce and maintain technical documentation and traceability records, ensuring requirements, development activities, testing results, deployments, and operational support activities are appropriately documented Execute unit testing, support system and user acceptance testing, maintain test evidence, and remediate defects Support releases and deployments, including change records, implementation plans, validation activities, rollback procedures, and knowledge transfer Support releases, deployments, Agile delivery activities, and project governance processes while providing regular updates and collaborating with project teams, business stakeholders, vendors, and support teams Relevant Experience / Education: University degree or college diploma in computer science, information technology, business administration, engineering, or a related field A minimum of five years of recent demonstrated experience as a Service

Now Developer , supporting the design, development, implementation, enhancement, integration, and maintenance of Service

Now solutions A minimum of three years of recent demonstrated experience implementing and supporting Service





Now product lines such as ITSM, ITOM, CMDB, SAM Pro, Sec

Ops, HRSD, SPM/ITBM, BCM, Crisis Management, and custom enterprise applications within large, complex organizations Demonstrated experience developing, configuring, and supporting Service

Now components, including workflows, service catalogs, portals, scripting, reporting, integrations, and platform automation capabilities Demonstrated experience troubleshooting and resolving Service

Now platform issues, defects, and incidents, while collaborating effectively with technical and business stakeholders in an enterprise environment Demonstrated experience documenting requirements, technical designs, configuration changes, testing and deployment activities, and facilitating technical discussions to support solution design and implementation decisions Technical Skills: Demonstrated experience with Service

Now development practices such as Java

Script, Flow Designer, business rules, client scripts, UI policies, ACLs, REST/SOAP integrations, import sets, transform maps, and update sets or equivalent deployment approaches Demonstrated knowledge of ITIL practices, Agile delivery methodologies, and Service

Now platform governance, including development standards, release management practices, and maintainability considerations Nice-to-Have Skills: Demonstrated experience implementing, configuring, or supporting AI and automation capabilities within Service

Now, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, or similar technologies

📌 Senior ServiceNow Developer to develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations for a crown corporation client (Victoria)
🏢 S.i. Systems
📍 Victoria