About Us
Joining

Courtyard Montréal Airport

and

Residence Inn Montréal Airport

means becoming part of two complementary hotels where comfort, modernity, and service excellence come together. Ideally located near Montréal-Trudeau International Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers.

At the heart of our culinary offering is

Il Soffio Restaurant & Bar

, a contemporary Italian restaurant inspired by the Campobasso region, known for its authentic cuisine and chic, welcoming atmosphere.

By joining us, you will become part of a committed, professional, and collaborative team. You will also join the

Marriott International

network, globally recognized for its hospitality, high standards of excellence, development programs, and growth opportunities opportunities.

What We Offer

Registered Retirement Savings Plan (RRSP) with employer contribution

Comprehensive group insurance

Paid vacation, personal days, and statutory holidays

Exclusive Marriott discounts at more than 8,000 hotels worldwide

Employee recognition programs, wellness initiatives, and internal events

Referral bonus

Complimentary parking

Dry cleaning of professional attire

Ongoing training, mentoring, and development support

Opportunities to take on new challenges and advance your career across North America

Discount at our restaurant

Recently renovated, stable, and collaborative work environment

Several other benefits to discover throughout your journey with us

Role and Mission
We are looking for an organized, detail-oriented, and hospitality-minded

Reservations Agent

. Reporting to the

Director of Sales & Marketing

,

the successful candidate will play a key role in managing reservations and will work closely with the

Revenue Manager

to ensure optimal management of room inventory and rates. The position also provides administrative support to the

Sales, Front Office, and Revenue Management teams

, while contributing to operational efficiency and exceptional guest experience.

The ideal candidate is highly organized, able to manage multiple priorities, and attentive to detail.



They enjoy working with data, hotel systems, and different departments to contribute to revenue optimization and the overall guest experience.

Key Responsibilities

Process individual and group reservations.

Manage group rooming lists and ensure all required information is properly followed up on.

Manage room inventory and rates across various distribution channels, including OTAs, GDS, and direct booking platforms.

Oversee the reservation process to ensure the accuracy of rates, availability, and applicable conditions.

Handle special requests, reservation modifications, and adjustments.

Generate and distribute daily and weekly revenue and reservation reports.

Monitor the performance of various distribution channels and identify trends or discrepancies.

Adjust rates and inventory according to established strategies.

Ensure the accuracy and timely updating of information in reservation and revenue management systems.

Maintain and optimize reservation and revenue-related systems and tools in collaboration with the appropriate teams.

Work closely with the Front Office, Sales, and Revenue Management teams to ensure effective communication and information flow.

Provide administrative support to the Sales, Front Office, and Revenue Management teams.

Collaborate with various hotel departments to ensure a consistent and high-quality guest experience.

Communicate effectively with guests, partners, and various hotel stakeholders.

Participate in meetings and training sessions required for the proper operation of the hotel.

Profile Sought

Education and Experience

College diploma in

Hospitality Management, Tourism

,

or any equivalent combination of education and experience.





One year of relevant experience in a hotel environment.

Experience in reservations, front desk operations, or a call center is an asset.

Previous experience in a Marriott hotel is an asset.

Experience with hotel systems and reservation platforms is an asset.

Skills and Qualifications

Have

an

analytical

mind

oriented

towards

numbers

and

data

analysis

.

Excellent organizational and priority management skills.

Strong attention to detail and accuracy when handling data.

Comfortable working with numbers, reports, and data analysis.

Proficiency with computer systems and Microsoft Office Suite.

Knowledge of

Fosse, Delphi, or other hotel systems

is an asset.

Ability to work under pressure and manage multiple requests simultaneously.

Self-motivated, resourceful, and proactive.

Dynamic, flexible, and team-oriented.

Strong customer service and communication skills.

French-English bilingualism, spoken and written required

About Urgo Hotels Canada
Urgo Hotels Canada is a leading hotel management and development company with more than 40 years of expertise. Since our strategic partnership with

Hersha Hospitality Management (HHM)

in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.

Our organization is committed to employment equity and to recruiting a diverse workforce while maintaining an inclusive culture. The use of the masculine form is solely for ease of reading. We do not discriminate on the basis of gender, ethnic background, religion, sexual orientation, age, disability, or any other grounds protected by provincial or federal laws.

French-English bilingualism is required to ensure effective communication with our guests, business partners, and various hotel stakeholders. Our properties welcome a diverse mix of business and leisure travelers, more than 50% of whom are international guests. The ability to communicate effectively in both French and English is therefore essential to the position.



📌 Reservations Agent (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Urgo Hotels Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles