Lead with passion at Roots as a Retail Team Lead, promoting exceptional customer experiences and supporting the sales team. This role is vital for driving store success and team motivation.

As a Retail Team Lead at Roots, you will bridge the leadership and sales teams, aiding in store operations while directly reporting to the Store Manager. With a strong focus on customer service and team development, you will model effective selling practices and motivate others to achieve goals in a luxury retail environment.

Key Responsibilities:
• Assist Store Manager in operational functions and store coverage
• Model and promote customer service excellence at all times
• Lead and motivate the sales team towards exceeding sales goals




• Participate in onboarding processes and training of new associates
• Communicate performance feedback to enhance team effectiveness

Requirements:
• Minimum 1 year experience in retail, luxury experience preferred
• Proven leadership in guiding sales teams
• Strong organization and problem-solving skills
• Ability to manage POS and banking procedures
• Flexibility for wide-ranging weekly shifts including weekends

Drive positive change and elevate customer experiences as a Retail Team Lead at Roots.
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📌 Retail Team Lead at Roots (Ontario)
🏢 Colonial Group
📍 Ontario