The Sr.

Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end users and suppliers.

This role acts as a first point of contact for S2P related questions, issues, and process guidance, helping resolve operational inquiries and escalating more complex issues as required.

The role supports business continuity by ensuring order and invoice requests are handled accurately, consistently, and in accordance with established processes and controls.

One of the focuses is delivering white glove Procure to Pay (P2P) service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while proactively resolving roadblocks, guiding stakeholders, and ensuring a smooth, accurate, and compliant experience.
**Position Responsibilities:**
**S2P Operational Support**
Manage
**day‑to‑day operational inquiries**
related to Source‑to‑Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments)
Serve as a primary contact for
**end‑user** , providing guidance on processes, system navigation, and policy adherence
Support
**supplier inquiries** , helping resolve transactional issues and ensuring timely responses
Monitor and manage support queues, ensuring
**timely resolution and appropriate prioritization**
of requests
Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance)
**P2P execution**
Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders.

Validate contract terms and details, required documentation, pricing, and category alignment prior to submitting the requisition.

Create accurate purchase requisitions and ensure proper accounting, cost centers, tax treatment, and supplier information.

Monitor approval workflows end-to-end, proactively nudging approvers and escalating delays to keep requests moving.

Communicate status updates to requesters, including roadblocks, missing information, or required corrections.

Issue purchase orders once approved and notify stakeholders and suppliers accordingly.

Maintain a high level of service quality and accuracy throughout the process.

Initiate and manage email confirmations for goods receipts or invoice validation.

Validate invoice discrepancies by coordinating with required parties to resolve issues.

Provide clear summaries of approval decisions, outstanding actions, and final outcomes (I think this one can be removed)
**Process & System Enablement**
Support users in navigating
**procurement systems and tools**
used across the S2P process
Ensure requests and transactions follow
**standard processes, controls, and approval requirements**
Assist with basic data validation and issue resolution to minimize rework and delays
Contribute to the maintenance of
**process documentation, job aids, and FAQs**
**Stakeholder Collaboration**
Work closely with procurement, finance, and platform support teams to resolve issues and improve outcomes
Provide feedback on recurring issues, pain points,



and opportunities to improve processes or user experience
Support testing, cutover, or stabilization activities as required during system or process changes
**Continuous Improvement**
Identify trends in operational issues and recommend
**process or communication improvements**
Support initiatives aimed at improving
**efficiency, consistency, and user satisfaction**
across S2P operations
**Additional Responsibilities**
Perform
**additional duties as assigned**
to support evolving operational and business needs
**Required Qualifications**
3-5 years of experience in
**procurement operations, finance operations, or shared services**
roles
Working knowledge of
**Source‑to‑Pay processes**
Strong customer service orientation with the ability to support both
**internal users and external suppliers**
Ability to manage multiple requests simultaneously in a
**high‑volume operational environment**
Strong attention to detail and problem‑solving skills
Transparent and professional written and verbal communication skills
**Preferred Experience**
Experience supporting
**procurement or P2P systems**
(e.g., Ivalua or similar platforms)
Experience working in a
**large, enterprise environment**
Familiarity with ticketing or workflow tools (e.g., Service

Now or similar)
Experience supporting operations in a
**regulated setting**
**Success Profile**
Reliable, responsive, and service‑oriented
Comfortable working with defined processes while handling day‑to‑day variability
Able to exercise judgment on when to resolve vs. escalate issues
Team‑oriented and adaptable as priorities evolve
**_When you join our team:_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración,



y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$62,850.00 CAD - $104,750.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Sr. Analyst, Source to Pay Operations (Toronto)
🏢 Manulife
📍 Toronto