Specialist Solution Management-CA
Req Id: 1052
Job Location: Edmonton - AB
Business Unit: Technology
Highest Level Division: Technology Operations & Enablement
Posting Start Date: 10/7/26
Posting End Date: 10/25/2026
French/English Bilingual Requirement: No
**Hiring Salary Range:** $ 74200 - 97000
This range represents the hiring range.

Salaries are determined individually depending on skills and experience.

You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits and other perks.

At CN, we are committed to our pursuit of excellence.

We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future.

As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions.

We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.

Join us today and get your career moving!
**Job Summary**
The incumbent role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (Technology) stakeholders to ensure the integrity and evolution of the products they are accountable for.

The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to Technology standards (e.g., Security and Architecture), maintain support excellence, and always stay current.

Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress.
**Main Responsibilities**
Critical Systems Operations and Support
Maintain and support critical Train Dispatch Systems to ensure smooth train operations
Setup, configure, and maintain system servers and workstations
Configure, test, and install vendor system releases
Prepare, test, and implement database changes
Troubleshoot system issues, conduct Root Cause Analysis (RCA), and implement resolutions
Participate in the development of a new critical dispatch system (i.e., PDS2.0) being developed by Wabtec
Provide first-line support for the system once in service, focusing on improving performance and availability
Automate and optimize support tasks
Ensure compliance with all relevant CN Technology standards (e.g., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Information Technology Infrastructure Library (ITIL))
Maintain and Support the Office Communication Gateway (OCG) and Aserver systems, and assist with the packet switch migration to the OCG project
Release, Change and Incident Management




Coordinate system changes with all relevant stakeholders
Lead incident resolution, ensuring full recovery and resolution within the SLA, followed by problem investigations, including defect creation
Handle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environment
Effectively and promptly inform business stakeholders of recovery activities
Documentation, Training and Collaboration
Interface with business colleagues, Technology Help Desk, Technology Command Center (ITCC), Technology support teams, or vendors
Collaborate with team members to enhance overall support and product evolution activities
Create, update, and manage comprehensive documentation for internal processes, procedures, and best practices
Collaborate with Subject Matter Experts (SMEs) to ensure accuracy and relevancy of documentation
Develop transparent and concise job aids, manuals, and instructional materials to support training and onboarding efforts
Establish a central repository for easy access to documentation by team members
Regularly review and update existing documents to reflect process changes
Provide training and support to team members on effective use of documentation resources
**Working Conditions**
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model.

The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.

The role is required to be on-call 24/7 on a rotating schedule with colleagues and may be required to respond to emergency situations.

The role requires minimal travel (5%) within North America.
**Experience**
Support Environment
Graduates with the required technical knowledge will be considered for this role
Experience in a 24/7 support environment
Candidates with an equivalent combination of education, training, and experience will be considered
**Education/Certification/Designation**
Bachelor's Degree in Computer Science, Information Systems, or equivalent Degree, Diploma, or work experience
Candidates with equivalent practical experience, education, or training will be considered
**Competencies**




We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Customer service
High-Impact Execution
Conveying the vision
Planning
AI Literacy and data orientation
**Technical Skills/Knowledge**
Strong understanding of release management processes and best practices
Proficient in analyzing systems and processes with a focus on innovation and process improvement
Knowledge of various deployment strategies
Knowledge in Continuous Integration (CI) and Continuous Deployment (CD) practices
Proficient in scripting using various scripting languages
Knowledge of Application Programming Interfaces (APIs)
Familiarity with the following tools and platforms: Service

Now, Google Cloud Platform (GCP), Kubernetes, Power

Shell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and Kafka
**Additional Information (If Any)**
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S.

South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

Research shows that candidates often don't apply unless they feel they fit the job posting at 100%.

To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply.

If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected] .

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email
Apply now

📌 Specialist Solution Management-CA (Edmonton)
🏢 CN
📍 Edmonton